"At LostMyThing.com, our mission is to simplify the lost and found process for hotel guests by providing a fast, secure, and user-friendly platform that instantly connects lost items with their owners. We believe no cherished belonging should stay lost—just misplaced. By leveraging technology and a community-driven approach, we help hotels enhance guest satisfaction, reduce operational hassles, and ensure lost items find their way home."
It all started when our founder, Song, stayed at a hotel and accidentally left behind a cherished watch. Despite calling the hotel multiple times, the process was slow, confusing, and—ultimately—unsuccessful.
That experience sparked a realization: Hotels handle thousands of lost items every year, but the system is outdated. Guests struggle to track down their belongings, and hotel staff waste time managing calls, emails, and paper logs. There had to be a better way.
We created LostMyThing.com to bridge the gap between hotels and their guests, making lost and found effortless for everyone. Our platform allows:
Unlike traditional lost and found methods, LostMyThing.com uses smart technology to:
At LostMyThing.com, we believe in making lost and found effortless, transparent, and stress-free for both hotel guests and hospitality partners. These guiding principles shape everything we do:
"Every lost item has an owner who misses it."
We prioritize fast, empathetic service because we understand the frustration of losing something valuable. Our platform is designed to minimize hassle and maximize reunions.
"Your belongings—and data—are safe with us."
We ensure secure, verified connections between guests and hotels, protecting personal information while making the recovery process smooth and fraud-resistant.
"Better tech means fewer lost items—and less stress."
We constantly improve our platform with smart matching, automation, and easy reporting to save time for guests and hotel staff alike.
"We treat lost items like they’re our own."
We understand how distressing it can be to lose something important. That’s why our team treats every item with care and urgency.
"Connecting guests and hotels, fast."
Our tools help staff and guests work together in real time for faster recoveries—without the paperwork and back-and-forth.
"We’re here to make sure it gets back to you."
We provide full transparency, performance metrics, and dedicated support to ensure every case is resolved successfully.