Left something behind? No worries. Just fill out our easy online form with the details of your lost item and where you last had it — whether it's a hotel, resort, or transit stop. The more information you provide, the faster we can help!
As soon as we receive your request, our system notifies the property where you think you lost your item. Their team checks their lost & found inventory and updates the status — usually within 48 hours.
If your item is found, you’ll receive an email with confirmation and shipping options. You can choose how you’d like it returned: standard, express, or international delivery.
Once confirmed, we securely package and ship your item straight to your doorstep. You’ll receive tracking updates until it’s safely returned.
Sign in to your account and add the details to your in-stock inventory. If you have the guest's contact information, you can send them a confirmation through the system with instructions and a link to arrange shipping.
When a guest reports a lost item, we'll email you to let you know. Click "review" to search your inventory for a match. If the item has been found, send your guest instructions and the link to pay for their shipping label with one click. If the item hasn't been found, we'll send them a message to let them know. The software automatically checks your list of reported lost items each time you add a new item!
Guests pay for their shipping labels on our secure payment platform. We’ll email you when a label is ready to print. (You can also set up your account to receive text messages.) Printing the label automatically sends your guest an update with their tracking information. Please refer to our packaging guidelines for advice on how to package the item securely.
Printing the label schedules the courier for pickup at your property. When the driver scans the tracking number into their system, your guest gets an update to let them know their package is on its way. And if something unexpected comes up, our support team is here to help you sort it out.